IBM SUCESS STORY (analytic and identifikation problem)

First Citizens Bank reduces costs and
increases availability of online banking
services

Analytic and identification problem ibm of online banking



■ Challenge
Online banking operation
needed scheduled downtime to
deploy new applications, interrupting
users and causing
employees to make changes
between 2 a.m. and 5 a.m.
■ Solution
Application infrastructure
virtualization solution enables
interruption-free application
upgrades and consolidation
of services on smaller
infrastructure
■ Benefits
— 3 to 6 hours of scheduled
downtime per month
eliminated
— Online banking customers
enjoy uninterrupted services

One of the benefits of online banking is

that it doesn’t keep bankers’ hours.

Customers can do their banking at

3 a.m. if they wish. “Who needs to do

banking at 3 a.m.?” you may ask.

Apparently quite a few people do.

“Hundreds of our customers use our

site when everyone else is asleep,”

says Jon Meyer, vice president,

electronic channels and payments,

application development and support,

First Citizens Bank.

MIS used

With WebSphere Virtual Enterprise, the IT team does not have to deal with the
phenomenon that applications sometimes perform well in a dev/test environment,
but not in production. WebSphere Virtual Enterprise not only enables application
upgrades without interruption, it also enables multiple application versions to run in
production at the same time. Using production environments that are not released
to the public, an analyst can validate the application before it goes to customers.

Corporate and consumer profits

-companies more easily manage consumer data
-no need to use a lot of server
-companies save costs usage
-easier-consumers to have this banking transaction data
-consumer need not come to the bank to conduct transactions

Information received by each level of management


Previously, there was a limit of 120 pages, but now statements of 600 pages are
not challenging. With the On Demand Routers of WebSphere Virtual Enterprise distributing
the work, the IT team is able to layer the large workload of processing a
600-page statement over smaller online banking transactions without causing
pauses in the smaller applications.
The bank profits from having customers view their statements and it saves more
money the larger the statement is, since printing and mail costs go up accordingly.
“A small uptake in our technology investment can yield tremendous benefits from a
customer point of view in terms of faster document delivery,” says Meyer. “And
overall, there’s a reduction in our cost of doing business.”
“The whole idea is doing more with less,” says Bebeau. “We’re increasing customer
satisfaction while making employees happier and saving money for the bank.
It’s a win all around with WebSphere Virtual Enterprise.”
WebSphere Virtual Enterprise is part of a powerful and comprehensive set of
IBM WebSphere cloud computing and virtualization solutions for intelligently managing
the infrastructure for SOA applications, services and environments. These
solutions deliver robustness and agility to enable applications to achieve smarter
business outcomes while helping to lower costs.



maybe useful ^^